Return & Refund Policy

At WANGAN, we are committed to providing premium quality at the most competitive prices. To maintain this standard and ensure complete transparency, we have established a strict policy.

⚠ IMPORTANT NOTE: All return, refund, cancellation, and penalty charges mentioned below are strictly applicable on a PER-ITEM basis.

1. General Eligibility & Conditions

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7-Day Window

Return or exchange requests must be raised within 7 days of delivery. The portal automatically closes after 7 days.

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Product Condition

Items must be absolutely unused & unwashed. All original packaging, tags, and security seals must remain strictly intact.

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Non-Returnable

Products purchased during flash sales, heavy discounts, or promotional offers are completely non-returnable.

2. Prepaid Orders

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Return Charges: A reverse courier fee of ₹99 per item will be deducted from your total refund amount.

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Refund Timeline: Once the returned product passes our QC, the remaining amount is refunded to your original payment method within 24 hours.

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Pre-delivery Cancellation: If cancelled after packing/dispatch, a penalty of ₹99 per item will be deducted.

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Failed Delivery (RTO): If you are unavailable or refuse the parcel after 3 attempts, a penalty of ₹99 per item will be deducted before issuing the refund.

3. Cash On Delivery (COD) Orders

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Pay on Delivery

The full order amount must be paid in cash or via UPI to the delivery executive upon arrival.

Post-Delivery Returns (UPI/Bank Transfer): A reverse fee of ₹99 per item will be deducted. The final balance will be credited to your Bank Account or UPI ID within 24 hours after passing QC.

Failed Delivery (RTO) Policy: Refusing a COD parcel causes significant logistical losses. Customers with a history of refusing orders will have their COD privileges permanently revoked (Prepaid-only restriction).

4. Exchange Policy

Subject to Availability
Exchanges depend strictly on stock availability. If out of stock, please proceed with a standard return. Exchanging for a completely different design is not allowed (Size/Color only).

Price Differences & Limits
If the new item is of higher value, you will receive a payment link to pay the difference. If lower, the balance is refunded. 1 exchange per item limit. Failed exchange delivery incurs a ₹99 penalty.

5. Non-Serviceable Pin Codes

If your pin code is unserviceable for return pickups by our courier partners, you must securely ship the product back to us using a reliable third-party courier.

Benefit: In this scenario, the standard ₹99/item return fee will NOT be deducted. Full refund issued after QC.

6. Damages & Unboxing Video

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Unboxing Video is Mandatory

Record a clear, continuous, 360-degree, and unedited video while opening.
Claims for internal damage/wrong items must be reported within 24 hours with video proof.
Refuse tampered/torn parcels from the courier executive immediately.
Genuine claims with valid video receive a Full Refund (₹99 deduction waived).

7. Fraud Prevention

Zero Tolerance Policy

If a customer is found attempting to return a non-WANGAN product, an old/used item, or a counterfeit product: