Refund policy

At WANGAN, we are committed to providing premium quality apparel at the most competitive prices. To maintain our high standards and ensure complete transparency, we have established a strict return and exchange policy.

🚨 IMPORTANT NOTE: All return, refund, cancellation, and penalty charges mentioned below are strictly applicable on a PER-ITEM basis.

1. General Eligibility & Conditions

7-Day Window: Return or exchange requests must be raised within 7 days of delivery. The return portal will automatically close after 7 days, and no requests will be entertained thereafter.
Product Condition: Items must be absolutely unused, unwashed, and in their original showroom condition. All original packaging, tags, and security seals must remain strictly intact. If any tags or seals are broken, detached, or missing, the request will be instantly rejected.
Non-Returnable Items: Products purchased during flash sales, heavy discounts, or specific promotional offers are strictly non-returnable and non-exchangeable.

2. Prepaid Orders (Returns & Cancellations)

Return Charges: A reverse courier fee of ₹99 per item will be deducted from your total refund amount.
Refund Timeline: Once the returned product reaches our warehouse and successfully passes our Quality Check (QC), the remaining amount (after the ₹99 per item deduction) will be refunded to your original payment method within 24 hours.
Pre-delivery Cancellation: If you cancel a prepaid order after it has been packed or dispatched, a penalty of ₹99 per item will be deducted, and the balance will be refunded within 24 hours.
Failed Delivery (RTO): If the delivery executive attempts delivery 3 times and you are unavailable or refuse the parcel, the order will be cancelled. A penalty of ₹99 per item will be deducted before issuing the refund.

3. Cash On Delivery (COD) Orders

Post-Delivery Returns: If you wish to return a COD order after receiving it, a reverse courier fee of ₹99 per item will be deducted from your total refund amount.
Refund Process (UPI / Bank Transfer): Once the returned item passes our rigorous Quality Check (QC), our support team will reach out to securely collect your Bank Account Details or UPI ID. The final refund will be credited to your account within 24 hours of QC clearance.
Failed Delivery (RTO) & Cancellation Policy: Refusing a COD parcel at the doorstep or cancelling it after it has been dispatched causes significant logistical losses. Customers with a history of refusing COD orders (RTO) will have their COD privileges permanently blocked, restricting them to Prepaid orders only for future purchases.

4. Exchange Policy (Strict Guidelines)

Subject to Availability: Exchanges are strictly subject to stock availability. If the requested size or color is out of stock, you must proceed with a standard return instead.
Price Differences:
- If the new exchanged item is of a higher value, you will receive a payment link to pay the extra price difference in advance before the new order is dispatched.
- If the new item is of a lower value, the balance will be refunded to your original payment method (or Bank/UPI for COD orders).
Exchange Limits: An item can only be exchanged once. Exchanges are permitted exclusively for Size or Color issues. Exchanging for a completely different design is not allowed.
Failed Exchange Delivery: If we dispatch your exchanged item and you fail to accept it after 3 delivery attempts, an additional penalty of ₹99 per item will be charged to re-ship it.

5. Non-Serviceable Pin Codes (Self-Shipping)

If your pin code is unserviceable for return pickups by our courier partners, you will be required to securely pack and ship the product back to us using a reliable third-party courier.

Benefit: In this scenario, the standard ₹99 per item return fee will NOT be deducted.
Once the item reaches us with all tags intact and passes QC, both Prepaid and COD orders will receive a full refund to their respective payment methods.

6. Damages & Unboxing Video (Mandatory)

Unboxing Video Requirement: You must record a clear, continuous, 360-degree, and unedited video while opening your parcel for the first time.
Claim Window: Any claims regarding internal damage, defects, or wrong items must be reported within 24 hours of delivery, accompanied by the unboxing video. Claims without valid video proof will be summarily rejected.
Refuse Tampered Parcels: If the outer packaging appears damaged, torn, or tampered with at the time of delivery, do not accept it. Refuse the parcel and inform us immediately.
Full Refund for Genuine Claims: If your damage/wrong item claim is validated with strong video proof, you will receive a Full Refund (the ₹99 deduction will be waived).

7. Fraud Prevention (Zero Tolerance)

We conduct rigorous, camera-recorded Quality Checks on all returned merchandise. If a customer is found attempting to return a non-WANGAN product, an old/used item, or a counterfeit product:

The return or exchange will be instantly and permanently cancelled.
No refund will be issued under any circumstances.
The customer's account, address, and contact details will be permanently blacklisted from the WANGAN store.